At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.
Support and Advanced Services
With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services.
FortiCare Support Services
FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.
All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.
- General Information
- Manufacturer
- Fortinet, Inc
- Manufacturer Website Address
- http://www.fortinet.com
- Brand Name
- Fortinet
- Service Name
- FortiCare 24x7 Comprehensive Support - Extended Service (Renewal)
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Physical
- Electronic
- Service Characteristic
- Parts
- Service Description
- 24x7xNext Business Day
- Provided Support
- Firmware Upgrade
- Live Chat
- Reporting
- Online Support Tools Access
- Parts Replacement
- Email Support
- Web Knowledge Base Access
- Web Support
- New Releases Update
- Service Response Time
- Next Business Day - Shipment
- Service Location
- Service Depot
- Service Duration
- 5 Year
- Product Supported
- Fortinet FortiAP-U24JEV Acess Point